Easy access for all at the Lakeland Motor Museum

We hope this information helps you plan your accessible visit to our museum and accurately describe the facilities and services which we offer all our visitors. In all areas, we've tried to clearly describe the suitability for those with disabilities but please contact us to discuss any specific access needs.

Introduction

We are situated close to the southern tip of Lake Windermere at Backbarrow, adjacent to the A590, between Newby Bridge and Haverthwaite. The museum provides a ‘whatever the weather’ venue. A diverse and unique collection of some 30,000 exhibits thoughtfully collected over a period of almost 50 years has been painstakingly presented for public appreciation in fully DDA compliant, state-of-the-art premises with a beautiful riverside setting. The Lakeland Motor Museum is VAQAS accredited. We look forward to welcoming you.

If you have any queries or require any assistance please telephone 015395 30400 or email info@lakelandmotormuseum.co.uk

Pre-Arrival

For full details and a map of how to find us please see here, or alternatively, you can plan your journey by car or public transport using Google Maps. The nearest railway station is Ulverston which is approximately 7 miles away. Taxis are available at the station. Should you require an accessible taxi you can book this in advance.

Carer Goes Free Policy

If a disabled adult (16 years +) in your group needs a carer, then the carer can visit for free. You can't buy "+1 carer" tickets online; simply purchase your tickets when you arrive at the museum. As not all disabilities are obvious, we ask that you bring one of the following with you:

• Nimbus Access Card - with the +1 essential companion box filled. (sorry, we can't cater for any other specific needs/boxes filled on the card)
• For those with a visual impairment – A copy of your Certificate of Visual Impairment (CVI), BP1 Certificate (Scotland) or BD8 Certificate
• For those registered as deaf or who use a hearing aid – A copy of the front page of your NHS battery book, or a copy of your dispensing prescription for a hearing aid.
• For those with epilepsy (where you are prohibited from driving) – a copy of your Exemption Certificate for epilepsy medication and a letter from the DVLA indicating that you are unable to drive
• For those with epilepsy (where you suffer repeated attacks, despite taking medication), a copy of your Exemption Certificate for epilepsy medication and a photocopy of your prescription for epilepsy medication.
• For those who receive attendance allowance, a copy of your award letter
• For those who receive personal independence payments, a copy of your award letter (PIP Letter).
• For those who receive disability living allowance, a copy of your award letter (which is no more than 12 months old) showing receipt of the same
• For those who receive Severe Disablement Allowance, a copy of your award letter
• For those who receive War Pensioners’ Mobility Supplement, a copy of your award letter
• For those who receive War or Service Disablement Pension for 80% or more disability, a copy of your award letter
• For those who are buying or leasing a vehicle through the Mobility scheme, a copy of the leasing or hire-purchase agreement (which is no more than 12 months old)

In the event that you have a disability which is not covered by the examples above, or if you are unable to supply the documents listed, the decision to issue a concessionary ticket will be at the discretion of the museum supervisor or manager, whose decision in this regard is final.

For more information about this scheme and to see all the terms and conditions, please read our company policy for disabled visitors (PDF, 120k).

Car Parking and Arrival

Our large free car park is located immediately opposite the museum. Access to the museum is by means of crossing a small public highway. The tarmacked parking bays reserved for Blue Badge holders are less than 40m from the museum reception. Parking immediately outside the museum reception can be arranged. Please telephone 015395 30400.

Main Entrance and Reception Area

• There is a gentle slope from the main entrance gates leading to a level courtyard.
• The museum reception is at ground level and is from the courtyard with step free, level access.
• The floor surface is carpeted.
• The reception desk is located 4m from the entrance.
• The area is well lit.
• There is a low counter desk suitable for wheelchair users.
• There is a hearing loop system for deaf and hard of hearing.
• A magnifying glass, pencil and pad of paper are available, together with a wheelchair for loan.

Attraction (displays, exhibits)

• We operate a policy of continuous exhibit rotation and therefore do not offer audio tours or have interactive screens. Large print interpretation panels and audio-visual stations are strate
• There is seating at intervals around the attraction.
• The floor surface is mainly carpeted with a small area being painted concrete.
• There is good bright lighting and background music is played in a small area.
• There is an automated lift to access the first-floor display area. The lift features tactile large scale buttons and has an emergency call button if assistance is required. The lift has a 400kg maximum weight capacity so can accommodate a visitor in a wheelchair or powered scooter and a single accompanying person.
• All doors throughout the premises allow a normal width wheelchair to pass and have 76cm (30”) clearance as a minimum. Powered mobility scooters are welcome, however, larger examples require careful steering, especially on the upper stairwell/lift approaches. Speed settings should be set to a minimum whilst in the building.

Public Toilets

The public toilets are situated on the ground floor within the museum, 40m from the reception and incorporate an accessible unisex WC. The toilets have a level entry, are well lit and the floor surface is non-slip laminate. The accessible unisex WC facility measures 230cm x 150cm (7ft 6in x 4ft 11in) and there is a lateral transfer space. As you face the toilet pan the transfer space is on the right. The lateral transfer space is 70cm (2ft 3in). The height of the toilet seat above floor level is 45cm (1ft 5in). There is a toilet roll dispenser which is not higher than 100cm. As you face the toilet the wall mounted grab rails are on both sides. Wall mounted and drop down rails are available. The sink is not placed higher than 74cm and the tap type is lever. The emergency call system is via Red Alarm Cord. Paper towels are available as are disposal facilities within the toilet. There is a mirror positioned at a lower level.

Catering

• The floor is wood and there is adequate space between the tables and chairs to allow for a wheelchair or pushchair.
• Service is a combination of counter service and table service.
• The café has its own toilet facilities including an accessible WC, similar to what is found in the museum.
• There is a choice of seating which includes high/low tables, easy chairs and chairs with arms. The clear height underneath the standard tables is 65cm.
• There is a printed menu on each table; a blackboard and staff are available to read, if required.
• The crockery contrasts with the colour (oak) of the tables.
• The café is spacious and well lit offering superb views over the River Leven.
• There is an outside river terrace area.
• Special dietary requirements can be catered for, including vegetarian, vegan and gluten free.

Gift Shop

• The museum reception and ticketing area incorporate a shop with a range of souvenirs. It can be accessed prior to entering the museum and when leaving the exhibition areas.
• The shop floor is level and carpeted.
• A low-level desk and counter are provided.
• The counter has a hearing loop system.
• Staff can provide assistance if required.
• There is ample room for a large wheelchair to manoeuvre
• There are tall display racks and low units accessible from a seated position.

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Additional information

• Assistance dogs are welcome and water can be provided.
• Staff receive regular training including disability awareness.
• We have evacuation procedures. Should you require assistance then someone will assist you with evacuation from the building.
• For details of local accommodation please see the Go Lakes website.

Contact information

• Our address: Lakeland Motor Museum Old Blue Mill Backbarrow Newby Bridge Cumbria LA12 8TA
• Telephone: 015395 30400 Email: info@lakelandmotormuseum.co.uk Website: www.lakelandmotormuseum.co.uk
• Opening hours: Daily except for Christmas Day. 09:30 to 17.30. Closing at 16.30 from the end of October to Easter.

Local accessible taxi:

• Please telephone Blueworks on: 015395 31995 or 07968 451 365

Local public transport:

• Stagecoach: www.stagecoachbus.com
• Traveline: Please telephone 0871 200 2233

Local Disability Equipment Hire:

• RDK Mobility - 1 The Square Milnthorpe Cumbria LA7 7QJ Telephone: 01539 563776 http://sports-wheelchairs.com